Know Who Should You Complaint In PTCL


Pakistan Telecommunication Company Limited (PTCL) is Pakistan’s leading conglomerate that provides telecom and broadband Internet services in Pakistan. They offer entire telecom services from voice calls to data services, the internet and even IPTV services to the customers. It also offers the entire range of infrastructure services to other operators and corporate clients throughout the country.

The Pakistan government owns 62% of PTCL share while 26% is owned by Etisalat International Pakistan LLC and the residual 12% is owned by the civilians of the country. It is the largest telecommunication facilitator in the country and takes care of the operation in around 2000 telephone exchanges throughout the country. This company was incorporated in 1949 and is headquartered in Islamabad.

PTCL holds the leading position as CDMA operator and as an infrastructure provider in the country. They are continuously innovating to keep up with the market change. Currently, they are working on Optical Fibre Access Network in the major cities of the country.

The management team plays a very important role in PTCL’s operation. Let’s have a look at the Key people of PTCL:

  • President & Chief Executive Officer

Dr Daniel Ritz has been appointed as the President and Chief Executive Officer of PTCL with effect from 3rd March 2016. He succeeded Mr Walid Irshaid, who was heading this position since March 2007. The general public often tries to find out the PTCL president email address to approach them for any complaint or concern. Some online website has provided the current PTCL president email address as daniel.ritz; however, the credibility of the same is questionable.

  • Chief Financial Officer

Muhammad Nehmatullah joined PTCL as CFO in 2006 soon after the privatization of the company in addition to the position of Managing Director of Pakistan Telecom Employees Trust. He worked with Pakistan Telecom Employees Trust from 2004 to 2009.

  • Chief Human Resources Officer

Syed Mazhar Hussain was appointed as CHRO in 2013. He joined PTCL in 1997 and went on to receive multiple promotions to become the CHRO.

  • Chief Strategy Officer

Moqeem Ul Haque is working as the CSO with PTCL. He is a chartered accountant & has experience for nearly 15 years with various organizations like PWC, Mobilink, Warid Telecom and ufone.

  • Chief Business Development Officer

Sikandar Naqi joined PTCL as CBDO (Chief Business Development Officer) in 2007 prior to which he worked as Executive Director at Instaphone Pakcom.

  • Chief Commercial Officer

Adnan Shahid was appointed as CCO of PTCL in 2014 prior to which he worked as CIO in Ideogeny, Director Postpaid solutions with Mobilink and few others. He has almost 20 years of experience.

  • Chief Digital Services Officer

Adil Rashid joined PTCL in 2016 as Executive Vice-President – Strategy & eventually got selected as CDSO in 2017. He is having 20 years of experience in multiple organizations like Microsoft, Nokia etc.

  • Chief Technology and Information Officer

Saad Muzaffar Waraich has been working with PTCL as Chief Technology and Information Officer since more than a year now. He is having 19 years of rich experience.

  • Chief Business Operations Officer

Jahanzeb Taj joined as chief strategist for PTCL in 2014. He has previously worked with Haiti, Mobilink, Telenor, Ufone, Paktel and Unilever.

  • Chief Internal Auditor

Muhammad Shehzad Yousuf working as Group Chief Internal Auditor for PTCL since 2014 and has almost 21 years of experience.

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